The ChocoMuseo team regrets that your experience did not meet your expectations at all, unfortunately prior to your reservation request we already had a group signed up for the class and although if we anticipated and gave more time options, perhaps we should have emphasized with more emphasis that with you it would end up being a very large group. Im really sorry for that. It coincided with a holiday in Guatemala (independence day) and the influx of people was much greater than the normal traffic in the store. I sincerely apologize and personally regret that you are not returning in the future because we would like the opportunity to make amends with you and your family. We appreciate your visit and participation. Sincerely.

I am very sorry to have disappointed you and that your experience was not as great as the one you remembered from your first visit. We have met with the workshop guides to discuss connection with kids, how delicate it is use jokes, irony and stories with them as they might still take the words literally. I'm truly sorry it impacted your daughters and yourself so badly :( We're work in progress, and we' are aiming to get to the best standards. We pride ourselves in paying a lot of attention to the information that we impart and in producing great high cacao content chocolate; it is a pity that this time it was not reflected in that way. We recognize we might have missed something on the training of that teacher and some reorienting is in order... Regards, Clara-Isabel

Oooh wow :( I feel awful reading your comment. There is one thing in particular that I want to check, think about and assess: How to attend highly heterogeneous groups? We both have to deal with people that show boredom when we provide technical and historical information, and others like you who are already highly educated in cacao culture and are looking for state of the art data. When we are able to spot those peculiarities, we can do a great job for everyone! I wish you would have raised your issues back at the class; and for other readers here: Please make it easier for us to offer you with a special attention. Come to us and share that you'd rather have a private highly technical class! Tell us if you want a chair! Ideally we would spot those thoughts just by a look in your eyes... But hey, we're not there yet in client understanding... So please, help us help you :) To be fair with us, it actually made it more difficult for us that you arrived late to the class. The introduction is a moment when we evaluate expectations. As for the maximum of people we attend in a class, our policy is of 10, which have been OK with the vast majority of participants so far. We're going to keep an eye on it and think if we should tweak the policy with other parameters. Sending you good vibes for the rest of your journey, Clara-Isabel