Polotur Faro Airport Transfers

Polotur Faro Airport Transfers, Portimao - opiniones y fotos

Polotur Faro Airport Transfers
3.5
Taxis y otros servicios de traslado
Acerca de
Duración sugerida
1-2 horas
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3.5
14 opiniones
Excelente
8
Muy bueno
0
Promedio
2
Mala
1
Horrible
3

Dave C
Hullbridge, UK70 aportes
Superb
oct. de 2019
Have used Polotur for a number of years , Our recent use from Faro to Olhos de Agua 6th October , ... Driver there to meet us couldn't be more helpful , perfect english spoken , Pick up from the hotel was there before the allotted time , Driver again spoke perfect english . And to top it all the price for transfers are the cheapest we have found .€32 each way . Very Reliable company . 5 Star..
Escrita el 15 de octubre de 2019
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de TripAdvisor LLC.

Robert S
1 aporte
Car Crash
jul. de 2019 • Familia
We had arranged for a transfer on Friday 28th June at 11pm from Faro Airport to Alvor.

The taxi driver arrived one hour late. He appeared very nervous.

After 10 minutes into the journey, our taxi driver crashed into the car in front of us. All of the airbags came out and the windows were smashed. All passengers were injured. The company claimed there were no injuries but this was not true as two of our passengers are still injured. This was claimed before we were even asked if we were injured.

The vehicle we crashed into was very badly damaged. The driver was cut out of the car and removed to hospital complaining of injuries.

We were very disappointed with the service and in particular nobody had been in contact enquiring as to our welfare until I contacted the company.

They also did not give us a full refund. They only refunded us for one leg of the journey.
Escrita el 4 de julio de 2019
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de TripAdvisor LLC.
Dear Guest, we appologise for that, and we want to clear the facts: the accident was caused by human mistake, who happens with every human, and this driver specific, it seemed to be nervous because it is a really professional guy, and because of it was late to meet you, he want in that condition. the accident is under internal investigation, and we have all the legal insurances, who are taking care, of that, and if you need something, please tell us. About the refund, we weren´t the responsables of your booking directly, and that are terms and conditions, of the company that we supplied that service. we are here to clear the facts and we sincerelly appologise for the fact, and we are ready to show you any time our quality since 1995, transporting millions of passengers with any relevant incident...
Escrita el 12 de agosto de 2019
Esta respuesta es la opinión subjetiva del representante de la gerencia, no de TripAdvisor LLC.

Sharon A
Buckinghamshire, UK10 aportes
Let’s Drive Together
jun. de 2019 • Pareja
Can someone from Polotur advise if you’re linked with Let’s Drive Together?
I need to share my experience, however. I want to be fair, hence my initial question
Escrita el 22 de junio de 2019
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de TripAdvisor LLC.
DEar guest, no no conection
Escrita el 12 de agosto de 2019
Esta respuesta es la opinión subjetiva del representante de la gerencia, no de TripAdvisor LLC.

Linda L
Belfast, UK31 aportes
Couples break
oct. de 2018 • Pareja
This was my third year using this taxi company and I would highly recommend
this company. They have always been punctual courteous and professional.
They have always been at the airport waiting for us and always on time for return trip back to the airport. I used them the 3rd
and 10th October and used them again 22nd October and 26th. When I go to Portugal I wouldn’t use any other company
Escrita el 29 de octubre de 2018
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de TripAdvisor LLC.
Thank you for your feedback, we appreciate.
Escrita el 8 de febrero de 2019
Esta respuesta es la opinión subjetiva del representante de la gerencia, no de TripAdvisor LLC.

Steve R
Bolton, UK402 aportes
Driver got lost and couldn't use google maps to navigate
oct. de 2018 • Solitario
Booked just a few days before my trip, seemed good value and the driver was there as promised. A 25min transfer seemed to be going well for the first 40 mins :-) and that's when the driver started getting annoyed at his phone and mumbling 'GPS' constantly under his breath. He seemed baffled by Google maps and unfortunately the language barrier prevented me from explaining where he was going wrong. We headed in exactly the opposite direction to the hotel for a while and then he gave up and parked. I helped as much as I could and eventually we got to the drop off point. I thought that it was all hilarious but I'm sure that others would not be so relaxed about it. Poor chap seemed to be having a nightmare.
Escrita el 21 de octubre de 2018
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de TripAdvisor LLC.
Dear guest, we appologise for the inconvinience, and we are ready to prove you our quality transfers, and we are sure that this incident was isolate, and will not happen again.
Escrita el 8 de febrero de 2019
Esta respuesta es la opinión subjetiva del representante de la gerencia, no de TripAdvisor LLC.

marlynn52
Portchester, Fareham United Kingdom315 aportes
Brilliant every time!
sep. de 2018
We have used this company many times and they are very reliable, punctual and professional. On our latest trip the guy was waiting at the airport to transfer us and on our return another guy turned up 5 minutes before the due time. He was very smart and well-groomed and was a very good driver. We have no complaints at all and will use them on our next trip.
Escrita el 21 de septiembre de 2018
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de TripAdvisor LLC.
Thank you for your feedback, and we hope to transport you again soon.
Escrita el 8 de febrero de 2019
Esta respuesta es la opinión subjetiva del representante de la gerencia, no de TripAdvisor LLC.

crrpit
18 aportes
Unreliable
ago. de 2017 • Amigos
Booked a transfer from Lagos to Faro airport, confirmed it by phone, never showed up.

That would be enough for a one star review in my book, but also worth noting just how bad the guy in their office was - wasn't helpful or polite to begin with, then lied to us consistently over several phone calls (the driver was always 10 minutes away, or stuck in mysterious traffic). Eventually it became clear that he had no idea where we actually were, despite us repeating it several times when both confirming and when asking where the hell the driver was.
Escrita el 11 de agosto de 2017
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de TripAdvisor LLC.
dear guest we just detected that this bookings wans´t confirmed, that is why our not collection best Regards
Escrita el 12 de agosto de 2019
Esta respuesta es la opinión subjetiva del representante de la gerencia, no de TripAdvisor LLC.

Judit F
1 aporte
Extremely unreliable - do not book
ago. de 2017 • Amigos
Terrible service - stay away from this company! We ordered a transfer from Lagos to Faro airport and the driver never showed up. The booking officer was just plain unhelpful between simply not picking up, having no idea about the location of the confirmed transfer and lying about the whereabouts of the car. After almost an hour of trying to figure out where our car is we had to order and Uber and barely made our flight. We did not receive any communication from the company since.
Escrita el 7 de agosto de 2017
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de TripAdvisor LLC.
this is a copy of the rewiew done on the 11/8/107, so please accept ou irrelevation of an answer
Escrita el 12 de agosto de 2019
Esta respuesta es la opinión subjetiva del representante de la gerencia, no de TripAdvisor LLC.

SVI_1969
Ámsterdam, Países Bajos4 aportes
Exceeding customer expectations!
jul. de 2017 • Solitario
The Polotur driver, Catarino, arrived very punctual to take me to Faro Airport. He was very engaging, very knowledgeable and, very important, a safe driver. On entering the airport I realised I left my phone in his taxi. What to do? Especially with only 2 hours to flight departure. Through a combination of a helpful lady who lent me her phone, I managed to contact the ladies in the office who contact the driver. Turns out the new passenger found my phone - how lucky is that?! Catarino made his way back to the airport in a super quick time - I even managed to still catch my flight (for once grateful with a one-hour delay of the flight). All this service, still with a smile and at no extra charge. I am one very happy and grateful customer!
Escrita el 16 de julio de 2017
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de TripAdvisor LLC.

DAJ2498
Richmond, UK33 aportes
Frustrating as they were late
may. de 2017 • Familia
We have used Polotur before and found then to be very reliable. Unfortunately the same could not be said this time. They were not waiting for us when we walked into arrivals in Faro, we had to search for them and eventually the driver came running into the airport with our name scribbled on a scrap of paper which luckily we spotted. The driver was then late picking us up for our return journey. After waiting for 25 minutes at 5am we received a call asking where we were. It turned out that the driver was waiting at the wrong petrol station. Very stressful when you have a flight to catch so early in the morning.
Escrita el 11 de julio de 2017
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de TripAdvisor LLC.

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