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Cairns Plaza Hotel Preguntas y respuestas

En el puesto n.º11 de 63 hoteles en Cairns
Madrid, España

You have charged 200 AUD in my credit card and we did not spend nothing in the hotel. We are going to put this message in all the social network and we are going to demand you in the authorities. I can see in the other messages it is habitual practice in your hotel " STEAL " the money to the costumers.

hace 4 meses Responder

3 respuestas

Representante del establecimiento
Nyreene B
Cairns
Respuesta útil
-1
Votos
No fue muy útil

Thank you for your message.

All of our guest's must fill in our sign in sheet at the time of check in & on that sheet is our NO smoking policy which also includes our balconies, the cleaning fee for that is a $200.00 fee as it gets into our curtains, our lounges & gives the room a bad smell, we also highlight it & the guest must sign there name on the line that they are aware of the NO smoking policy.

hace 4 meses Google Traductor
Madrid, España
Respuesta útil
1
Voto
No fue muy útil

And one more thing Mrs. Nyreene. Yo have to know that when we arrived to Alice Springs some items were not in our baggages. perhaps the housekeeper of our room 212 stole them. A leather jacket and a GoPro camera. When we sign the check in your hotel we can also accept that the housekeeper can STEAL in our Room ??????? Explain me this please.

hace 4 meses
Madrid, España
Respuesta útil
1
Voto
No fue muy útil

To make it cristal clear, we aren't smokers. We didn't smoke at the hotel or any order place in Cairns. This policy you call I call it scam. Never happened such a thing in any my trips and I'll make sure everyone will know reading my comments in internet. I refuse to acept that charge which even you can't prove it because I didn't smoke

hace 4 meses
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