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Holiday Inn Express & Suites Charlotte - South End, an IHG hotel

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1617 S Tryon St, Charlotte, NC 28203-4456
Actualización sobre el COVID-19: estas son las medidas adicionales de salud y seguridad que está tomando este establecimiento.Leer más
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Habitación y suite (63)
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Información

N.º 140 de 214 hoteles en Charlotte
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Qué puedes esperar durante tu estadía
  • Se requiere el uso de máscaras, barbijos o tapabocas para los huéspedes en zonas públicas
  • Se requieren máscaras, barbijos o tapabocas para el personal en zonas públicas
  • Alcohol en gel disponible para los huéspedes y el personal
  • Las zonas de mucho tráfico se desinfectan con frecuencia
  • El personal debe lavarse las manos con frecuencia
Actualizado el 20-11-20 Es el establecimiento quien ofrece las precauciones de seguridad, y Tripadvisor no controla su precisión.
Una nota desde Holiday Inn Express & Suites Charlotte - South End, an IHG hotel
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Actualizado el 20-11-20 Es el establecimiento quien ofrece las precauciones de seguridad, y Tripadvisor no controla su precisión.

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Vista completa
73Se puede recorrer bastante a pie
Puntuación: 73 de 100
0restaurantesen un radio de 0 km
0atraccionesen un radio de 0 km
Contacto
1617 S Tryon St, Charlotte, NC 28203-4456
Cómo llegar al establecimiento
Aeropuerto Internacional de Charlotte-Douglas8 kmVer todos los vuelos
Concord Regoinal Airport24 kmVer todos los vuelos
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Jinjinpom escribió una opinión (agosto de 2021)
Miami Beach, Florida278 aportes81 votos útiles
I am going to preempt this review by saying that the front desk manager of this hotel and I had a very pleasant conversation about my experience in this hotel, however after Considering the unpleasantness of his experience for about about 1 week I decided I needed to share with you. On July 27, due to extreme weather in Charlotte we were assigned to stay overnight at this hotel. Our company mistakenly told us the hotel would provide transportation. We waited 30 minutes and when the hotel did not pick us up I called and Mr. Zeaul answered. When I inquired about the van he told me that he would have to go to a dealership purchase a van, hire a driver and that should be in about 2-3 days. In my confused mind I thought maybe I had made a mistake and I called again only to be rudely interrupted and before I could speak Mr. Zeaul hung up the phone. When we arrived to the hotel; we witnessed this person’s continued rude behavior to customers as he answered the phone. He told someone that if they had booked their hotel on booking.com they needed to cancel it on the website and to stop bothering him with this. Another phone call and he told the person there was no manager at that time and that he was working all positions and hung up. I was appalled. When I finally had a chance to approach and asked him about his answer to me his rudeness continued…I tried to tell him our company made a mistake and all he had to say was they didn’t provide transportation. His rudeness continued and I asked for the manager’s card he asked me if I wanted one for the security guard and the janitor as well. I told him that he should not be dealing with the public he belonged in a dungeon alone. His words were sure ma’am, as you say ma’am…go ahead and report me…sure sure… I sent an email to the hotel and was contacted the next day and I had a very good conversation with the front desk manager. She asked me what she could do for me. I explained that I didn’t need a free hotel room or a meal voucher or a discount card; in fact all I wanted was never to be treated in such a fashion by her hotel again. She agreed and assured me a conversation would be held. I certainly hoped this did in fact happen so that the next guest of this beautiful establishment receives dignified polite customer service they deserve. Mr. Zeaul if you are shown this review I hope you realize how your behavior affects people and if dealing with the public is not the job for you then you should move on…
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Fecha de la estadía: julio de 2021Tipo de viaje: Viajó por negocios
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T M escribió una opinión (junio de 2021)
Charlottesvill128 aportes57 votos útiles
The hotel is in a fantastic location, with many restaurants nearby. The light rail is just steps away. The hotel is clean and the beds are comfy. I loved the modern decor, bright cheerful artwork throughout the hotel. The cleaning staff were friendly and did a great job.
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Fecha de la estadía: junio de 2021Tipo de viaje: Viajó con familia
Consejo sobre las habitaciones: The valet parking is an added bonus.
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csubuc20 escribió una opinión (mayo de 2021)
Charleston, Carolina del Sur6 aportes2 votos útiles
I have stayed here twice and the hotel does not disappoint. Excellent location in the booming SouthEnd neighborhood and close proximity to uptown and I-77. It definitely feels like a step or two above the already great Holiday Inn Express chain.
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Fecha de la estadía: mayo de 2021Tipo de viaje: Viajó por negocios
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Odalys64 escribió una opinión (mayo de 2021)
Doral, Florida31 aportes4 votos útiles
Stayed for a long weekend for a family wedding. The hotel looks fairly new. The rooms are spacious (we got a "suite"), the room floors are not carpeted.. yay.. only rug area is around beds. Due to Covid the free breakfast was limited and no housekeeping. You can request service while you are not in the room.. we did request one time during our 4 nite stay.. but they never made it so we had to rely on the front desk to get replishments of towels, garbage bags and toilet paper. The property has a decent size gym. The hotel parking lot is made for tiny cars! They also change to valet only beginning fri nite (at $15/nite) I don't recall having seen that in the website at time of booking. Property seems to be centrally located, we never travelled more than 20 min to get anywhere. Would recommend.
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Fecha de la estadía: abril de 2021
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Respuesta de IHG Service, Guest Services / Front Office de Holiday Inn Express & Suites Charlotte - South End, an IHG hotel
Respondida el 4 de junio de 2021
Hello Odalys64, I'm happy to see that you enjoyed your stay with us. I have also forwarded your suggestions and comments about the parking to our management. We want to ensure all guests are fully informed about how this part of our hotel operates. We always want you to have a memorable stay and enjoy our gym and the other facilities. Thank you for opting for us and your trust. We will keep working to the best of our abilities to ensure a pleasant stay in your future travels. Alejandro G. Case Manager IHGService
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Explorer291848 escribió una opinión (abril de 2021)
1 aporte
There are very few parking spots in the hotel lot, so my husband had to park in the parking garage nearby. Unfortunately, his truck was broken into (passenger window shattered) the last night of his stay, and several valuable items stolen (they were hidden out of sight). Although I understand this isn’t the hotels fault, it was a horrible experience and we wouldn’t stay there again based on safety concerns in this area.
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Fecha de la estadía: abril de 2021Tipo de viaje: Viajó por negocios
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Respuesta de IHG Service, Guest Services / Front Office de Holiday Inn Express & Suites Charlotte - South End, an IHG hotel
Respondida el 27 de abril de 2021
Hello Explorer291848, Thank you for your stay and for taking the time to write us a review. I am concerned to read about the problems encountered during your stay particularly with the parking situation and with your truck was broken into. The experience you described certainly isn’t what we want for any guest. We always strive to provide and create a pleasant and comfortable stay to all of our guests. I have shared your comments with the hotel management as a reference for the necessary improvements needed. I also sent you a private message to obtain more details. We hope that you will not allow this isolated event to prevent you from choosing us again! Many thanks, Jonathan A Case Manager IHGService
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Estados UnidosCarolina del NorteCharlotte
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Preguntas frecuentes sobre Holiday Inn Express & Suites Charlotte - South End, an IHG hotel
¿Qué atracciones populares están cerca de Holiday Inn Express & Suites Charlotte - South End, an IHG hotel?
Algunas atracciones cercanas son The Boulevard at South End (0,3 km), Apostrophe Lounge (0,3 km) y Oak Room (0,4 km).
¿Qué restaurantes hay cerca de Holiday Inn Express & Suites Charlotte - South End, an IHG hotel?
Algunos restaurantes bien ubicados son Futo Buta, Tupelo Honey Cafe y Sauceman's.
¿Hay sitios históricos cerca de Holiday Inn Express & Suites Charlotte - South End, an IHG hotel?
Muchos viajeros disfrutan de visitar Historic Rosedale (6,6 km), St Peter's Episcopal Church (2,4 km) y Mecklenburg County Vietnam Veterans Memorial (2,3 km).