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Moddershall Oaks

Viajero (152)
Habitación y suite (35)
Comedor (8)
Información
Ubicación
Limpieza
Servicio
Calidad/precio
Servicios del establecimiento
Piscina
Estacionamiento gratis
Restaurante
Gimnasio / Sala de entrenamiento
Bar/Salón
Spa
Internet de alta velocidad gratuito (WiFi)
Servicio de habitación
Desayuno incluido
Acceso sillas de ruedas
Bañera de hidromasaje
Hotel para no fumadores
Piscina al aire libre
Piscina climatizada
Piscina cubierta
Servicio de lavandería
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Características de la habitación
Aire acondicionado
Habitaciones aptas para discapacitados
Habitaciones para no fumadores
Suites
Es bueno saberlo
ESTILO DEL HOTEL
Seguro
Gran vista
CATEGORÍA DEL HOTEL
364opiniones
168fotos
2P y R
0consejos sobre habitaciones
Calificación de viajeros
  • 233
  • 70
  • 34
  • 16
  • 11
Época del año
Tipo de viajero
Idioma
  • Filtrar
  • español
Estas opiniones se traducen automáticamente del inglés. ¿Quieres ver las traducciones automáticas?
Yo estaba un poco nerviosa por nuestra estancia después de leer algunas críticas recientes, pero no debería haber sido. Tuvimos una fantástica estancia de una noche, todo era genial, la comida, el servicio, los tratamientos y nuestra habitación era preciosa. Aunque había una
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Respuesta de ModdershallOaks, Manager de Moddershall Oaks
Respondida el 7 de ago. de 2017
Hi Rachel D, Thank you for taking the time to write a review regarding your stay. We are so pleased to read such lovely comments and we will of course cascade these down to the relevant departments. It is brilliant to hear that our customer service efforts have been successful and had a great impact on you and your stay. We really hope to see you again soon. Kind Regards, Alexandra Moody Marketing Manager
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Yo estaba realmente contento de ver comentarios sensación al igual que yo, porque yo pensaba que estaba siendo miserable y aburrida sensación de la manera que lo hicimos! He estado aquí antes y nos encantó. Hay que decir desde el principio, el restaurante aquí está en su propia
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Respuesta de ModdershallOaks, Manager de Moddershall Oaks
Respondida el 9 de ago. de 2017
Hi Jasmine, Thank you for taking the time to write this review. We are sorry that your experience was not up to our usual high level of service and standards. Your comments about the Restaurant and the Deli are much appreciated and we are so proud of our exceptional food and service. We will of course pass your comments on to our Food & Beverage Manager who will praise his staff. With regards to your comments about the Spa overall, we are sorry to hear that you did not consider it a place to relax. Of course, this is the main aim. The lady at a laptop you mention was not a member of our staff. Our staff have dedicated areas to work and would not be permitted to sit amongst the places that customers utilise. We frequently have guests use their laptops and devices on our premises for work purposes, which unfortunately is something that we cannot prohibit at all times. The man you mention, was also not a member of our staff as there were no members of male staff in the Spa on site on that day. The event you are referring to was our Wedding Open Day. This is an opportunity for potential brides & grooms to view and experience our premises accompanied by a member of our staff. This was arranged so that there was a limited amount of people walking around the building, spa, hotel rooms, restaurant, deli & grounds at set, at staggered times. This is an extremely important part of our customer journey and it is very important to us that our loyal and potential customers have a full appreciation of our facilities, its uses & benefits. Private show rounds also follow the same procedure and walk around our business at their leisure with a member of our Events team. This can happen at any time of the day, any day of the week. We apologise if this made you feel uncomfortable. We usually receive very positive comments about our reception staff, praising their product knowledge, friendliness and helpful nature. Guests browsing the retail area are always reassured that we are always able to reserve a product for them. This is our standard level of customer service and we feel that this is greatly important. As our Elemis range is so specialised it is important that our receptionists are on hand to discuss the product and help you to identify the correct product for you. We sincerely apologise for the smaller details that concerned you and we would like to thank you for bringing these details to our attention. We take feedback very seriously and understand that it is an important part of making our customer journey the best it can possibly be. Kind regards, Alexandra Moody Marketing Manager
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Acabamos de regresar de Moddershall Oaks después de pasar más de 500 libras por un día, me siento decepcionado. Con el dinero que gasté esperaba mucho más. Al llegar tuvimos que esperar 40 minutos en la zona de recepción/deli mientras intentamos solucionar tiempos de
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Respuesta de ModdershallOaks, Marketing Manager de Moddershall Oaks
Respondida el 21 de jul. de 2017
Hi Mrjengo, Thank you for your review and I am deeply saddened you felt your visit fell short of our usual high standards. If you would like to discuss this with our Operations Manager Matthew Shannon, please might I ask you to email matthew@moddershalloaks.com. Once again, please accept my most sincere apologies and we look forward to hearing from you. Best wishes, Alexandra Moody Marketing Manager
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Moddershall oaks hemos visitado unos 6 / 7 veces más de un 5 año y siempre nos sentimos que conserva ese toque personal. Sin embargo, desde el principio hasta el final de esta visita fue muy diferente. Para comenzar con la reserva era muy difícil como el teléfono continuamente
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Respuesta de ModdershallOaks, EA to the Directors de Moddershall Oaks
Respondida el 14 de jun. de 2017
Hi 780HelenA, I’m sorry to hear that your visit didn’t live up to expectation this time. We recently had a phone system which had its share of teething problems, I believe that this has all been rectified now and is now working as it should. I can only apologise for the delay in the confirmation email reaching you, our admin is done manually and sometimes, due to busy periods, it can take a little longer than we’d like. I’ll speak with the Sales Office Manager regarding the proof reading of the confirmation emails. I will speak with the Operations Manager regarding your points on the clearing of items from areas around the spa and guest etiquette for him to address. I’m sorry that you found it difficult to find somewhere to sit, I believe that we have ample seating in various areas of the spa, only recently investing in more sun loungers for around the lake and outdoor pool. It’s great to hear that you enjoyed your treatment and dining with us. If you wish to discuss your time with us further, please don’t hesitate to email me: harriet@moddershalloaks.co.uk. Hopefully you will reconsider looking elsewhere. Best wishes, Harriet EA to the Directors
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Reservé una sorpresa pre-bebé spa de fin de semana para mi esposa y tuvimos un tiempo fantástico! Desde el momento en que realicé la consulta primero en el momento en que nos fuimos, todo el mundo era muy servicial y amable. En todo el tiempo que estuvimos invitados, nos
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Respuesta de ModdershallOaks, EA to Directors de Moddershall Oaks
Respondida el 13 de jun. de 2017
Dear Mbgough1, Firstly, congratulations to you both and good luck with the impending arrival, we hope that all goes well and that there aren’t too many sleepless night! Although, I know somewhere you can come to relax! Thank you for your kind comments about your experience with us at Moddershall Oaks. It sounds like your wife and yourself both had a great time from start to finish & left feeling de-stressed. We’re glad you liked the films & that your treatments and food were all to the standard that we aim for. Hopefully we’ll see you again soon – you’ll probably need it after a few sleepless nights! Good luck! Harriet, EA to Directors
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Todas las fotosViajeroHabitación y suiteComedorPiscina y playaCentro de negocios y salones de eventos
Foto proporcionada por la gerenciaModdershall Oaks
Tea coffee etc
Cotton wool ball anyone?
Shower and bath.
Seating and magazines to read
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Hi Imogen, We have accessible parking close by to the venue, the outdoor wedding area can then be easily reached by a wheelchair user. Thank you
0 votos
Hi Imogen, We have accessible parking close by to the venue, the outdoor wedding area can then be easily reached by a wheelchair user. Thank you
0 votos
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11
RANGO DE PRECIOS
US$369 - US$379 (Basado en tarifas promedio para una habitación estándar)
TAMBIÉN CONOCIDO COMO
moddershall oaks hotel stone
UBICACIÓN
Reino UnidoInglaterraStone
CANTIDAD DE HABITACIONES
10
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