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Ledgowan Lodge Hotel

Viajero (129)
Comedor (13)
Habitación y suite (12)

Información

Ubicación
Limpieza
Servicio
Calidad/precio
Servicios del establecimiento
Estacionamiento gratis
Restaurante
Bar/Salón
Servicio a la habitación
Internet de alta velocidad gratuito (WiFi)
Hotel para no fumadores
Salas de conferencias
Salas de reuniones
Características de la habitación
Habitaciones para familias
Habitaciones para no fumadores
Es bueno saberlo
ESTILO DEL HOTEL
Gran vista
CATEGORÍA DEL HOTEL

Ubicación

Vista completa
Contactar
A890, South of Achnasheen Village., Achnasheen IV22 2EJ Escocia
Nombre/dirección en idioma local
Cómo llegar al establecimiento
Aeropuerto de Inverness62 km
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248Opiniones
143Fotos
1Preguntas y respuestas
0Consejos sobre habitaciones
Calificación de viajeros
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  • 86
  • 17
  • 10
  • 26
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  • español
Llegamos al hotel, después de una larga ruta en coche. Nos dieron la habitación y nos encontramos que la ducha no funcionaba. Sé lo dijimos al encargado, su respuesta fue que estaba estropeada hacia días. La solución que nos dieron fue darnos una taza para ducharnos y le dijimos
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Respuesta de manager3, Guest Relations Manager de Ledgowan Lodge Hotel
Respondida el 9 de oct. de 2017
We are pleased you and your party found the hotel to be of a quality standard and a highly rated establishment. And it clearly stood out from other hotels you had been staying from the reaction when you initially checked in, with you yourself saying “wow wish I was staying here and they surly won’t be able to complain about this one” The whole shower issues got completely blown out of proportion. As mentioned to you, the day before your party checked in, another guest amazingly somehow managed to unscrewed the centre out of the shower mixer valve, the springs inside etc got damaged and it wouldn’t seal again so it was disconnected and a new one ordered (it had to be ordered as it was not a off the shelf fitting) this was explained to you and your party in that room. The valve arrived the next day and it was due to be fitted that afternoon as I explained in the morning, however the plumber got stuck on another job and couldn’t make it that afternoon, our other plumber we use was on holiday. When you arrived back to the hotel that night I explained this and that’s when you and your party started shouting at me and my colleague on reception. We had a cancelation of a room that night which meant I could take that room off sale and let you have a shower in that room, so how you can say my management skill were unhelpful and I was unprofessional is rather hurtful. All you and your party were saying was “we don’t care about your problem, it’s your problem, not ours just sort it out” well firstly that’s not the best way to get anyone to help you. And secondly you as the tour guide should and could have soothed the situation, by taking the problem on its merits and seeing that my hands were tied, what could I had done to solve the problem, it was just an unfortunate situation. But you sided with your guests and became as unreasonable as they were. Where you should have been the intermediary and help calm it all down and put it in perspective. The point myself and my colleague were trying to make was, when you booked the rooms you didn’t know if you would have a bath in the rooms or a shower, admittedly we have both in nearly all of our rooms, but with the shower out of action in the one room you still had a excellent spa bath in that room to use. Plus the other 2 room had working showers and you were all family so why wouldn’t one of the other rooms allow them to pop in for a quick shower if a shower was vital? I would do that for my family. But like I was saying what was wrong with just having a spa bath. But no you all stood at reception demanding that shower to be fixed, when my colleague was trying to support me in soothing the situation and pointing out the showers in the other 2 room, you started telling him to go away, shut up and calling him stupid amongst other things ect,etc in front of your guests and other hotel guests – and you questioned my professionalism? He didn’t say anything to you at the time and let you carry on shouting. Then after his shift apparently he did call at your hotel for a private talk. We had no knowledge of this and would like to say when staff are outside work hours they don’t represent Ledgowan at all and I have no control over what they do in their own time, but he spoke to you in private and not in front of your guests. Its funny how you turn the feeling threatened and unsafe card from him speaking with you, yet you thought it fine for us to stand at reception in front of our hotel guests while all 7 of you stood shouting at us? The next morning you asked to speak with me (in private this time) and told me about him calling to have a word with you, when I mentioned and pointed out your conduct, you could reflect on things and actually apologised to me for your conduct toward myself and my colleague. And your words were that they were very difficult guests/ clients and demand everything and you had to be seen to be doing something.
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He ido a tomar el té en varias ocasiones, y te ponen un scone casero delicioso con mantequilla, mermelada y clotted cream. Un sitio agradable y tranquilo, de cuento, tanto para tomar el té como para quedarte a dormir. Personal muy amable
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+1
casona inmensa en plena naturaleza (nada mas llegar al hotel vimos un ciervo merodeando muy cerca) , el personal muy amable, las habitaciones grandes y limpias,y una atmosfera muy particular, un sitio ideal. La única pega: los colchones no son buenos
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Estas opiniones se traducen automáticamente del inglés. ¿Quieres ver las traducciones automáticas?
Ledgowan Lodge es un antiguo refugio de caza, con alfombras de tartán y stags head en las paredes. Las habitaciones son espaciosas y cómodas, pero la grandeza del lugar es bastante deteriorado y algunas partes podían renovarlos. Tuvimos un almuerzo ligero en el bar - Cullen
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Una encantadora finca en el campo que tiene un ambiente cálido y el período. Nos detuvimos para el té y un almuerzo ligero, así que no sólo informe sobre las instalaciones del hotel. Nos hicieron sentir bienvenidos. Está muy bien equipada.
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Categorías de álbumes
Todas las fotosViajeroComedorHabitación y suiteÁreas familiares y de juegoCentro de negocios y salones de eventos
Foto proporcionada por la gerenciaLedgowan Lodge Hotel
Double room
Bedroom described as 30m2 - it was less than 20m2
This is the view you get for 199GBP per night
View from my room
AnteriorSiguiente
123
Is the Ledgowan lodge dog friendly?
Can't help, sorry.
0 votos
RANGO DE PRECIOS
US$163 - US$416 (Basado en tarifas promedio para una habitación estándar)
TAMBIÉN CONOCIDO COMO
ledgowan hotel achnasheen
UBICACIÓN
Reino UnidoEscociaRoss and CromartyAchnasheen
CANTIDAD DE HABITACIONES
12
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