Thanks so much for visiting!! we loved hosting you guys!
Please come visist again soon.
Matias and Isabella
Cozumel Seaside Retreats Inc.

We are so glad you LOVED Las Brisas 101 as much as we do!
Please come visit us again soon,
Isabella and Matias
Cozumel Seaside Retreats Inc.

Thanks for your comment. I am glad to receive your appreciation about the condo and the location. The condo is indeed fantastic, great location in the most exclusive area Cozumel has to offer, quiet and with all the amenities a vacation rental needs. Until here, we are on the same page.
What I dont quite understand is why the damage deposit request was a surprise for you as it was written in the rental agreement you have received right before your payment and it is also a regular procedure in the hotel and travel industry (car rentals, etc). I dont understand either why wouldnt you expect that being a stranger renting a first class ocean front property you will not be required to leave at least a $300usd reimbursable deposit for any accidental damage you might cause, which you clearly did and got away with it by having a big angry husband yelling to a young assistant doing her job. But what really surprises me, is that you have the nerve to leave a review lying about what have happened, specially after getting you way in a disrepctfull and uncaring way. First of all, you and your familily literally trashed the new upholostered sofás and couches, which were in excellent conditions as it was shown to you upon arrival (I have the pictures). When my assistant try to contact you during your stay, you basically hid until the last day. When she finally did find you and showed you and your husband all the horrible stains and shoes marks on the couches, she nicely explained to your husband that she will give you back the deposit but he will have to cover the $35usd cost of the fabric cleaner who would have to come specially to clean up what you and your uncaring guests have done in the property. Your husband had the clasic reaction of a person who would never take any kind of responsability (not even for a very low $35usd damage charge). Not only he chose to get ofended, he also yielled and threaten my assistant with no respect at all, not even considering she is a young woman. This is unacceptable. I was out of the island othewise I would have handle this situation myself, I called your husband from a different country to try to understand why he would yielled and treathen a young lady who is fairly doing his job and he even denied ¨the minimal issue¨ you are now reporting in your misleading review. I decided to waive you the $35usd fee for the damage you have caused since I realized in that phone call that there was no point to try to make him understand the basic concept of returning the place in the same in the same conditions it was given.

Bottom line: the issue was not minimal, you did trash the the fabrics and prefered to deny it and not take responsability, your husband threatened the staff in order to save $35 bucks. You got back your damage deposit in full even we all knew this was not fair.

I really have to thank you for writting this reveiw because you gave me the opportunity to express all what I couldnt say while you where still inside this beautifull property that you will never be able to rent again.

We want ALL of our guests at Brisas 101 to have a wonderful experience and fortunately, we have a high rate of guests satisfaction. We take all guests comments and suggestions seriously so we appreciate your feedback. During your stay you never told us you found the beds too hard for your liking and in the management office we have egg Crate 3 Inch Foam Mattress Pad available for guests needs. Please next time let us know how we can make your experience more enjoyable.
We strive to provide our guests with the best service and attention to details; we appreciate your feedback to help us improving our service as we are 100% committed to our guests. Warmest regards from a sunny Cozumel,
Cozumel Seaside Retreats Inc.

Thanks for staying with us, please come visit again soon!

Thanks for staying with us, please come visit again soon!