Hi there,
Thank you for taking the time to leave feedback on your stay.
I am so sorry to receive the low score and to read that we did not meet your expecations during your time with us. I can assure you that all of our teams do what they can to minimise any waiting time to have rooms cleaned - as with most hotels, stay over rooms are usually completed by 6:30pm.
We do have preferential rate with the car park next door - the rate is usually £22.00 but we have it reduced to £10.00 for our guests - the same as Holiday Inn as the small amount of spaces outside Holiday Inn is for drop off only.
I am sorry that we did not meet your expectations during your time with us, but I do hope that if your travels bring you back to Belfast that you will stay with us again and allow us to try and change your opinion of us.
All the best for now,
Stephen