Dear Antonio,
Thank you for taking the time to share your feedback. Once again, on behalf of the entire team, we would like to express our sincere apologies for this situation. Your experience did not comply with our quality charter.
In fact, our receptionist should have taken the time to check the method of payment, which was changed after your reservation on Booking.com. The specific features of our establishment, in particular our environmental policy with the presence of Kitchenettes, should also have been presented to you.
I'm sorry that you found the bathroom small, despite the upgrade you were granted in order to offer you greater comfort. As for the towels, they should have been hung on the bar inside the shower, provided for this purpose.
Following your experience, we have we have issued a reminder to our housekeeping team, and stepped up our vigilance on the cleaning of rooms whose the “Do not disturb” is displayed on the door at the time of our clean tour.
Finally, concerning the parking lot, as you reserved it in advance, we were not aware that you finally did not parked with us, a point we usually validate with our customers on arrival.
We are sorry to read your comments, as we are committed to our customers' satisfaction and well-being.
We look forward to welcoming you back to our establishment to ensure that your stay lives up to your expectations.
We invite you to contact our Team directly if you are planning a future trip to Bordeaux.
We remain at your disposal to discuss this situation.
The Team