Mahalo, I am very happy you enjoyed your stay. You are welcome back on your next visit and I do give returning guest discounts.

The only thing correct in this review is Kirsten/Michelle did make the choice to stay at hotel the first night. I will address their complaints one by one:

No Access: I use the “Glad to Have You” app for my guests that has all the needed information about my condo and the surrounding area. The guest did not bother looking at it prior to arrival to get the arrival information. There was never a statement about it being corrupt. I offered to pay them for that night, because I always want happy guests, even though I had no obligation to do so.

Dirty Laundry: Kirsten’s complaint about the condo not being cleaned is totally false. The unit underwent a very deep cleaning in June and my cleaner’s staff had been there the morning of Kirsten’s arrival throughly cleaning the unit and starting the laundry. Yes, there were sheets and towels on the counter that had been removed from the dryer. The cleaner had an emergency while doing the laundry and had to leave quickly, leaving the clean dry load on the counter and some towels in the washer planning on returning after taking care of the emergency. The cleaner did come back that night and rewashed, dried and put away everything.

Lounge (Sofa) stained and dirty: The pictures provided show one cushion turned over compared to the other. If the sofa is dirty, I will have it clean. This is the first I have heard of it and I stayed there myself in late spring doing maintenance and there was no issue then.

Floors Dirty: There was no dust, hair balls or dirt as described anywhere immediately after their departure. On the other hand, they left the place a mess with trash in the kitchen and bedroom. When they advised me several days into their stay that they were leaving, I sent by an inspector to evaluate the cleanliness of the unit. Their comment was there were no hairballs or dirt "blowing" around on the floor, just the guests trash.

Bed sheets and no towels: The sheets on the bed were put on clean when the cleaner came in the arrival morning to turn the unit. They put on the second set of linen, which I purchased in July. Upon their departure the inspector checked and said the linen closet had the extra towels and there were two sets of towels on the floor in the bathroom.

Broken Dryer: Kirsten is correct there is a a switch broken on the dryer. It is for the delicate mode and the replacement switch has been ordered. The dryer works fine without it, I agree it looks bad. However being on a island, things take longer to receive and get installed. It is called Maui Time. Things run slower in Maui.

Missing Timber in bathroom: Upon inspection of the bathroom, there are no “missing timber”.

Her statement about contacting me and and my doing nothing is another falsehood. I have had a total of three contacts with Kirsten/Michelle:
August 20 (Check in date) An initial phone call stating she could not get access. I instructed her to use the app information sent to her. I also resent again for safety. She never said anything about it being corrupt. In another email later that night advising me that she had gotten in and was staying at an hotel instead that night since there was “dirty” laundry on the counter with three pictures to show me. Included picture the clean laundry on the counter, the washer with towels that needed to be moved to dryer (both addressed above and to her at the time) also showing the detergent on the counter, and the funniest of all, a picture of the dryer vent door open. It should be open if laundry is being done, additional proof regarding the laundry in process issue. I responded to this email.
August 24 (Early Departure Date)The day she was moving to a different condo. This email included her statement that she was moving and the original pictures plus two contrived ones of empty shelves in the linen closet and only one towel on the rail in the bathroom. This was the first information about them leaving early. I did not respond to this email as there was no reason to. She had already left.

There were no other communications with them. If anyone would like to see the emails and other proof that their claims are false, please contact me.